SMS Messaging Policy

1. Program Description

Ybarra Services Co. ("we," "us," or "our") may send SMS/text messages to customers who have provided their mobile phone number and opted in to receive communications. Messages may include:

• Order confirmations and purchase receipts
• Exam voucher scheduling reminders and confirmations
• Customer service follow-ups
• Promotional offers (only if you have separately opted in)

2. How to Opt In

You may opt in to receive SMS messages from Ybarra Services Co. by:

• Providing your mobile number on our contact or order form and checking the SMS consent box
• Texting START to our business number: (210) 905-9919
• Verbally consenting during a phone call with our team

By opting in, you confirm that you are the account holder or have the account holder's permission to receive messages at the number provided, and that you are 18 years of age or older.

3. Message Frequency

Message frequency varies based on your activity and the nature of your inquiry. Transactional messages (order confirmations, scheduling) are sent as needed. Promotional messages, if applicable, are sent no more than 4 times per month. We will never send unsolicited bulk messages.

4. Message and Data Rates

Message and data rates may apply. Standard carrier rates for SMS and data usage apply based on your mobile plan. Ybarra Services Co. does not charge a fee for SMS communications, but your carrier may.

5. How to Opt Out

You may opt out of SMS messages at any time by:

• Replying STOP to any message you receive from us. You will receive a one-time confirmation that your opt-out has been processed, and no further messages will be sent.
• Contacting us directly at Service@ybarraservices.com or (210) 905-9919 to request removal.

After opting out, you may still receive a single confirmation message. Opting out of promotional messages does not affect transactional messages related to an active order or service request unless you request that separately.

6. Help

For help, reply HELP to any message or contact us at:

• Email: Service@ybarraservices.com
• Phone: (210) 905-9919
• Address: 14707 Pearl Flats, San Antonio, TX 78253

7. Supported Carriers

Supported carriers include, but are not limited to: AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, and other major U.S. carriers. Carrier support may vary. Ybarra Services Co. is not liable for delayed or undelivered messages due to carrier issues.

8. Privacy of Your Information

Your mobile number and any information you provide will be used solely to deliver the messages you have requested. We do not sell, rent, or share your mobile number with third parties for their marketing purposes. For full details on how we handle your personal information, please review our Privacy Policy.

9. Compliance

This SMS program complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and CTIA Messaging Principles and Best Practices. We obtain express written consent before sending any marketing messages and honor all opt-out requests promptly.

10. Changes to This Policy

We may update this SMS Messaging Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our SMS program after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this SMS Messaging Policy, please contact us: